About Us
Highly-Trained Staff
Elevate your space with pristine perfection, where cleanliness meets expertise
Qulaity Cleaning Tools
Elevate your space with pristine perfection, where cleanliness meets expertise
Effective Services
Elevate your space with pristine perfection, where cleanliness meets expertise
Work Experience
Elevate your space with pristine perfection, where cleanliness meets expertise
Best Pest Control
Elevate your space with pristine perfection, where cleanliness meets expertise
Faster Than You Think
Elevate your space with pristine perfection, where cleanliness meets expertise
Our Initiatives Include
Chemical Free Cleaning Process
"Closed Loop" Consumable Products
Uniforms From Regenerated organic Material and Etheically Sourced
Energy and Water Saving Technologies
Contract Cleaning Specialists
With the ability to offer a variety of services, it will enable us to offer a more convenient and cost effective solution for all of our clients cleaning and support services requirements. In addition to the core cleaning solutions, our strategy is to self deliver SPECIALIST quality services targeted to enhance the cleanliness of the buildings which includes our very own ECSS window cleaning & periodic deep cleaning services.
Medical Centres
Educational Establishments
Daily office cleaning
Retail
centres
Leisure Centres
Industrial Cleaning
Our Cleaning Solutions
ECSS has learnt that in this ever demanding market place of contract cleaning, you can not stand still. ECSS has become champions in developing bespoke tailored cleaning methodologies that work on engineered principles of Six Sigma. Our Solutions will not only save money on the contract price but increase the cleanliness of the buildings.
Innovations
In line with our re launch we are working with major suppliers and cleaning agents to design our very own brand of cleaning materials that will enhance the cleaning within each sector. ECSS are now at the forefront of the commercial cleaning industry and have a cleaning solution that is tailored for each sector.
Our Culture
The basis of our culture is to show our employees and the outside world what we’re all about and how we do things. This is encapsulated through our mission statement & Our beliefs.
Mission Statement
Our Mission is to become the outstanding supplier of Cleaning and Support services within the South East, Essex and London. This will be achieved through Sound, Honest and Open business relationships .Our aim is to inspire and lead in Technology, the Environment. ECSS will provide high quality services, demonstrated through, integrity and innovation;
Our Beliefs
ECSS believe that creating the best possible outcome for every contract that we work within can only be achieved through Honest, Open book and Customer Focused situations. ECSS believe that the long term focus of a contract should not be overshadowed by short term realisation of profits. Our belief is to work hand in hand with every customer to achieve sustainable growth within each contract for the common shared interest of excellence.
Our Strategy
The ECSS Strategy is to grow our existing client base organically through excellent service and total value for money. ECSS will deliver a high quality product as a package or a single service.
We will deliver our strategy through 4 key areas,
Customers: provide High Quality services to attract new customers and retain and expand contracts with existing customers;
Our People: recruit, motivate, retain and develop the best talent in the industry;
Our Responsibility: act responsibly and build a reputation that enhances the ECSS brand;
Operational excellence: improve operational efficiencies across all of our contracts;
Our History
Established in 1998, ECSS has operated over many sectors of industry offering either individual services or bundled services. With contracts covering the South East, Essex and London we are able to operate multi site solutions offering full management support.
Our ability to offer a variety of service means we are truly able to offer a convenient and cost effective solution to our clients cleaning and support services needs.
The New ECSS
In 2013 ECSS has undergone a full re launch of the entire business, this has enabled ECSS to provide innovative contract cleaning solutions to specifically targeted sectors.
ECSS has become contract cleaning specialists in 6 targeted sectors
- Medical Centres
- Educational Establishments
- Bespoke Daily office cleaning
- Retail centres
- Leisure Centres
- Industrial Cleaning
In addition to the core cleaning solutions, our strategy is to self deliver SPECIALIST quality services targeted to enhance the cleanliness of buildings which includes our own ECSS window cleaning & periodic deep cleaning services.
Our Cleaning Solutions
ECSS has learnt that in this ever demanding market place of contract cleaning, you can not stand still. ECSS has become champions in developing bespoke tailored cleaning methodologies that work on engineered principles of Six Sigma. Our Solutions will not only save money on the contract price but increase the cleanliness of the buildings.
Innovations
In line with our re launch we have worked with major suppliers and cleaning agents to design our own brand of cleaning materials that will enhance the cleaning within each sector.
ECSS are now at the forefront of the commercial cleaning industry and have a cleaning solution that is tailored for each sector.
Innovating companies we work with to give the customer the very best service include:
Customer Care
Many millions of pounds are invested in the design and development of the physical assets of your building but often the investment in the human factor for encouraging repeat customer business is one that has a critical effect on repeat or increased footfall for your business. Poorly trained or motivated staff working with little customer awareness and its importance can actively discourage customers from returning. The ECSS team are the human interface between the physical asset and the public. ECSS has undertaken an initiative to satisfy this training need, with a view to enhancing levels of customer care at all locations we work within.
The training is based on a comprehensive set of performance standards covering all aspects of the customer relations.
Eyes open – Our teams are a highly visible asset to the building therefore it should be an automatic assumption that any customers or staff members entering your building requiring directions or in need of a simple question answered, they would be able to approach any of our team members without hesitation. In our studies we have found that customers spend a lot of time circulating trying to find something specific rather than approach a member of the ECSS team. We will train and encourage our team members to gently approach a customer or member of staff to ask if they require assistance and then direct them or take them to the required area or answer the question.
Customer aware – If a customer or member of staff is struggling or distressed our team members are advised to approach the person in a gentle polite manner, and then direct or assist the person to resolve the problem.
These are just two simple examples of our training programme for customer care within our contracts.
ECSS are here to help make your experience as easy and as enjoyable as possible. To this end, we will provide a be-spoke training programme which is sector specialised customer for our teams. At the start of the contract ECSS commit to undertaking a full training session with each team member to ensure the correct approach to customer care is followed at all times.
In line with our customer care approach ECSS would like to suggest the use of “I am here to help?” badges to encourage interaction between our team members and the staff or customers of your establishment.
Our Accreditations
